The full transformation programme will take six years, with all outcomes, benefits and requirement delivered in time for the 2011/12 academic year application processing cycle when all students will be assessed by a central unit.
To deliver this change requires:
* Design, development and implementation of the new service
* Transformation of the Student Loans Company (SLC), which will become the national delivery provider for payment of loans and grants and owner of end-to end customer contact and strengthening the existing partnership with HM Revenue & Customs (HMRC) for collection of loans
* The collection service will continue to be provided for all administrations in the UK jointly who will all benefit from any improvements to customer service and processes
* Carefully managed transition from the current locally distributed assessment service, which involves English local authorities, so that by academic year 2011/12 all cases are handled by the new service
* DIUS repositioning itself as strategic leaders of the system, remaining owners of the SFS and being ultimately accountable for its performance but gradually increasing the operational autonomy and accountability of delivery partners
Higher Education Student Finance is changing and your students need to know!
From 1st September 2008, responsibility for the provision of Information, Advice and Guidance (IAG) to prospective Higher Education entrants transferred from Local Authorities to the Student Loans Company. This is part of a wider programme of centralisation which will see all students following a new application process for their Higher Education funding. Where you may have received assistance from your Local Authority previously this will not now be available and your students may look to you for answers.
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